The Definitive Guide to Social CRM: Maximizing Customer Relationships With Social Media to Gain Market Insights, Customers, and Profits (FT Press Operations Management): Goldenberg, Barton J.: 9780134133904: Amazon.com: Books
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![How Social has Changed Customer Relationship Management [Infographic]](https://sunnysidesocialmedia.com/wp-content/uploads/2014/06/Fanhub_SociallyInspiredCRM_72.png "How Social has Changed Customer Relationship Management [Infographic]")
How Social has Changed Customer Relationship Management [Infographic]
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